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FREQUENTLY ASKED QUESTIONS
This FAQ page answers common questions for both Borneo Divers Mabul Resort and Mamutik Island Lodge.
Some information applies to both resorts, while other details are specific to each island and are clearly noted.
If you need further assistance or can’t find what you’re looking for, please contact us at
reservations@borneodivers.com.my
General Information
What is the weather like in Sabah?
Sabah has a warm and humid tropical climate throughout the year, with temperatures ranging from approximately 23°C to 32°C.
The driest months are typically March and April, while heavier rainfall is more common between October and January. Guests should be prepared for warm conditions and occasional rain showers.
What is the local time and what languages are spoken?
Malaysia follows Malaysian Standard Time (UTC+8).
Bahasa Malaysia and English are widely spoken. Mandarin and several Chinese dialects such as Hakka, Cantonese, Hokkien, and Teochew are also commonly spoken.
What payment methods are accepted?
We accept Visa, Mastercard, and American Express.
Payments can also be made in US Dollars, British Pounds, and Euros.
Is Wi-Fi available at the resort?
Wi-Fi is available in the dining hall areas for guests.
As both resorts are located on islands, internet speed and stability may be limited compared to mainland locations.
Resort Locations & Transfers
Resort Locations
Borneo Divers Mabul Resort
Borneo Divers Mabul Resort is located on Mabul Island, Semporna, Sabah, Malaysia. Mabul Island lies in the Celebes Sea off the east coast of Sabah and is part of the Semporna district. The island is well known for its clear waters, rich marine life, and excellent diving and snorkeling opportunities.
Mamutik Island Lodge
Mamutik Island Lodge is located on Mamutik Island, within the Tunku Abdul Rahman Marine Park, just off Kota Kinabalu.
The island is easily accessible by boat and is ideal for nature escapes, snorkeling, and relaxed island stays.
Getting There
How do I get to Mabul Island?
Guests typically fly into Tawau Airport, followed by a land transfer to Semporna and a boat transfer to Mabul Island.
How do I get to Mamutik Island?
The journey begins with a flight into Kota Kinabalu International Airport, followed by a short land transfer to Shangri-La Tanjung Aru (STAR) Marina and a 10‑minute boat transfer to Mamutik Island.
For full travel details and schedules, please refer to our Getting There page.
Does the resort arrange transfers?
Borneo Divers Mabul Resort
Scheduled land and boat transfers between Tawau Airport, Semporna Jetty, and Mabul Island are provided depending on the package purchased.
Arrival
Tawau Airport to Semporna Jetty: 1030 hrs
Semporna Jetty to Mabul Resort: 1330 hrs
Departure
Mabul Resort to Semporna Jetty: 1100 hrs
Semporna Jetty to Tawau Airport: 1230 hrs
Private charter transfers can be arranged at an additional cost subject to availability and prior reservation.
Please note that no boat transfers operate after 1700 hrs. Transfer schedules are subject to change.
Mamutik Island Lodge
Boat transfers are arranged from STAR Marina (Shangri-La Tanjung Aru).
Boat Transfer Schedule
From STAR Marina to Mamutik Island: 14:30 hrs
From Mamutik Island to STAR Marina: 12:30 hrs
Packages & Accommodation
What packages does Borneo Divers Mabul Resort offer?
Borneo Divers Mabul Resort offers different holiday packages to suit both diving enthusiasts and guests who prefer a relaxing island getaway.
Our packages include:
Diving Packages
Designed for guests who wish to explore the underwater beauty of Mabul, Sipadan and the surrounding islands.
Room & Breakfast Package
Ideal for non-divers and guests who simply wish to enjoy a relaxing stay on Mabul Island.
Please refer to our Mabul Resort Packages page for package details, prices, peak-period rates and validity.
What is included in the Diving Package?
Our Diving Packages are designed for guests who wish to experience the diving opportunities around Mabul Island and the surrounding waters.
Depending on the selected package, inclusions consist of:
Accommodation at Borneo Divers Mabul Resort.
Full-board meals.
Diving activities as specified in the package.
Scheduled return land transfers between Tawau Airport and Semporna Jetty.
Scheduled return boat transfers between Semporna Jetty and Borneo Divers Mabul Resort.
Package inclusions may vary depending on the selected diving package. Please refer to the individual package details for the complete list of inclusions.
What is included in the Room & Breakfast Package?
The Room & Breakfast Package includes:
Accommodation in your selected room type (Suite Room or Villa Room).
Daily breakfast for two persons.
Scheduled return boat transfers between Semporna Jetty and Borneo Divers Mabul Resort.
The package excludes land transfers between Tawau Airport and Semporna Jetty, Semporna Jetty fees, lunch, dinner and additional activities. Additional activities can be arranged and purchased separately at the resort.
Can non-divers enjoy activities at Mabul Island?
Yes. Non-divers can enquire about available activities such as snorkelling and other island experiences. These activities are not included in the Room & Breakfast Package and can be arranged and purchased separately at the resort, subject to availability and applicable charges.
Where can I find the package prices and validity dates?
All package prices, inclusions, peak-period rates and validity dates are listed on our official Mabul Resort Packages page.
For further enquiries or reservations, please contact our reservations team.
reservations@borneodivers.com.my
Sipadan Island Diving & Snorkeling
Can I dive or snorkel at Sipadan?
Access to Sipadan requires a daily permit issued by Sabah Parks. Permit allocation is limited and managed by the resort; approval is not guaranteed. Permits are non-transferable and non-refundable. Final access is subject to Sabah Parks’ approval and prevailing weather/sea conditions.
Diving Requirements
Only divers with a minimum of Advanced Open Water (AOW) certification or equivalent are allowed to dive at Sipadan. Each diver with a one-day permit is allowed a maximum of three boat dives per day.
Children Visiting Sipadan
Children under 12 years of age may visit Sipadan but must pay the full adult Sipadan package rate and comply with all standard permit and safety requirements. Child rates do not apply.
Annual Closure
Sipadan Island is closed from 1 to 30 November each year for conservation as mandated by Sabah Parks. Dates may change at the discretion of Sabah Parks.
Reservations
How do i make a reservations?
Borneo Divers Mabul Resort
Please contact our reservations team at:
reservations@borneodivers.com.my
book@borneodivers.com.my
Mamutik Island Lodge
Please contact our reservations team at:
rsvnmir@borneodivers.com.my
Cancellation Policy
Cancellation charges are calculated based on the total confirmed package price, regardless of whether the booking has been fully or partially paid. The following cancellation charges apply based on the number of days before the confirmed arrival date:
30 days or more before arrival: 30% of the total package price
29 to 15 days before arrival: 50% of the total package price
14 to 1 day before arrival: 75% of the total package price
No-show: 100% of the total package price
All cancellation requests must be submitted in writing and are subject to confirmation by the resort.
OTHER NON-REFUNDABLE CONDITIONS
All confirmed bookings are subject to the following conditions:
- Missed Flights & Travel Disruptions: The resort shall not be held responsible for missed flights, flight delays, flight cancellations, missed connecting flights or other travel disruptions beyond the resort’s control. Such circumstances do not automatically qualify guests for refunds, compensation or complimentary extensions.
- Late Arrival & Missed Transfers: Guests who fail to arrive on their confirmed arrival date or miss the resort’s scheduled land or boat transfers are responsible for arranging alternative transportation at their own expense, subject to availability and prior confirmation.
- Unused Package Services: No refunds, discounts or compensation will be provided for unused accommodation nights, meals, transfers, diving, snorkeling or other package inclusions resulting from late arrival, early departure or failure to participate in scheduled activities.
- Shortened Stay: Guests who arrive later than their confirmed arrival date or depart earlier than scheduled will not be entitled to a refund or reduction in the package price.
- Booking Date Changes: Requests to amend travel dates or package arrangements are subject to the resort’s approval, availability and applicable amendment charges. Approval is not guaranteed.
- Personal Circumstances: Personal reasons, changes in travel plans or circumstances beyond the guest’s control do not automatically qualify for a refund.
All bookings are based on the originally confirmed travel dates and package duration. Any exceptions are subject to the resort’s management approval.