At Borneo Divers and Sea Sports (Sabah) Sdn Bhd (“the Company,” “we,” “us,” or “our”), we provide premier diving experiences at Borneo Divers Mabul Resort and Mamutik Island Lodge. We are committed to protecting the privacy and security of our guests’ personal data in accordance with the Malaysia Personal Data Protection Act (PDPA) 2010.

Information We Collect

To facilitate your stay and coordinate your land and boat transfers within Sabah, we collect the following information via our website forms:

• Identity & Contact Details: Full name, email address, and phone number.

• Travel & Logistics: Flight schedules, arrival/departure times, and guest count.

• Special Requirements: Diving certifications, equipment sizes, or dietary needs provided during your inquiry.

How We Use Your Data

Your information is used strictly for operational purposes:

• Processing your booking inquiries and reservations.

• Organizing scheduled or private transfers between Tawau Airport, Semporna Jetty, and our resorts.

• Communicating essential travel updates, including weather-related schedule changes.

Cookies and Tracking (Google Analytics)

Our website uses “cookies” to enhance your browsing experience and analyze our traffic via Google Analytics.

• Functional Cookies: These help our website remember your preferences (such as resort selections) to provide a seamless experience.

• Analytical Data: We use Google Analytics to understand how visitors interact with our site. This data is anonymized and does not provide us with access to your computer or any personally identifiable information.

• Your Consent: By clicking “Accept” on our cookie notice or by continuing to use our website, you consent to our use of cookies. You may restrict or block cookies through your web browser settings at any time.

Data Sharing with Third Parties

We do not sell, rent, or lease your personal data to third parties. We only share necessary details (such as names and flight times) with our trusted transport providers and jetty authorities to ensure your transfers are executed safely and on time.

Data Security

Borneo Divers and Sea Sports (Sabah) Sdn Bhd implements industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.

Your Rights (PDPA 2010)

Under the Malaysia PDPA 2010, you have the right to:

• Access the personal data we hold about you.

• Request the correction of any inaccurate or outdated information.

• Withdraw your consent for us to process your data at any time.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our head office:

Borneo Divers and Sea Sports (Sabah) Sdn Bhd,

9th Floor, Menara Jubili, 53 Jalan Gaya, Kota Kinabalu, Sabah, Malaysia.

Email: information@borneodivers.com.my | Phone: +6088 222 226